Refund Policy

Last updated: 2025-10-18

Overview

SyncMuse offers a 14-day free trial on all subscription plans, allowing you to explore our service risk-free before any payment is required. Once your paid subscription begins, refunds are generally not provided except in specific circumstances outlined below, such as billing errors, technical issues, or unauthorized charges.

• What this covers: Eligibility, refund process, processing times, and exceptions.
• How to request: Email info@syncmuse.co with your account details.

Refund Eligibility

Eligible for refund

Technical Issues

• If you experience a service outage or technical issue that prevents you from using core features for an extended period (more than 48 consecutive hours), you may be eligible for a prorated credit or refund.
• Technical issues must be reported to our support team at info@syncmuse.co within 7 days of occurrence.

Billing Errors

• If you are charged incorrectly due to a system error, we will issue a full refund of the incorrect charge.
• Duplicate charges will be refunded immediately upon verification.

Unauthorized Charges

• If you believe you have been charged without authorization, please contact us immediately at info@syncmuse.co.
• We will investigate and issue a refund if the charge is determined to be unauthorized.

Not eligible for refund

• Subscription fees for any paid billing period (monthly or annual).
• Partial refunds for unused time (e.g., canceling mid-month or mid-year).
• Change of mind or dissatisfaction after the free trial period has ended.
• Accounts terminated for policy violations (see Content Policy).

How to Request a Refund

1. Email us: Send a refund request to info@syncmuse.co with the subject line "Refund Request".
2. Include details: Provide your account email, order number (if available), and reason for the refund.
3. Confirmation: We'll review your request and respond within 2 business days.
4. Processing: Approved refunds are processed within 5-10 business days to your original payment method.

Processing Times

• Review: 1-2 business days to review your request.
• Refund processing: 5-10 business days for funds to appear in your account (varies by payment provider and bank).
• Billing errors: Expedited processing within 3-5 business days.

Cancellation vs. Refund

Canceling your subscription stops future billing but does not trigger a refund for the current billing period. You retain access until the end of your current billing period.

• To cancel, visit your account settings or email info@syncmuse.co.
• If you believe you qualify for a refund under the exceptional circumstances listed above, follow the refund request process.

Exceptions & Special Cases

Promotional pricing

If you subscribed at a promotional rate, the refund amount will be the actual amount paid, not the regular price.

Upgrades & downgrades

If you upgrade or downgrade your plan, no refunds will be issued for the current billing period. Plan changes take effect at the start of your next billing cycle.

Account termination

Accounts terminated for violating our Acceptable Use Policy or Content Policy forfeit any refund eligibility.

Contact

• Refund requests: info@syncmuse.co
• Billing questions: info@syncmuse.co

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of SyncMuse after changes constitutes acceptance of the updated policy.