Content & Moderation Policy

Last updated: January 19, 2026

Overview

SyncMuse is a private collaboration space for rights-holders. This page explains what's allowed, how we handle reports, and what happens when policies are breached.

What this covers: Acceptable use, prohibited activities, moderation & enforcement, appeals, and copyright/DMCA.
How to report: In-app "Report" button or email info@syncmuse.co.

Acceptable Use

Use SyncMuse to collaborate on audio you own or are licensed to use. Projects are private by default. Public streaming, discovery feeds, and marketplace activity aren't permitted—this isn't SoundCloud.

Prohibited Activities (Summary)

Uploading or sharing content you don't own or lack rights to (stems, samples, beats, masters)
Public distribution outside your project; DRM circumvention or ripping
Harassment, hate speech, threats, doxxing, or illegal content
Malware, exploit attempts, scraping, or disrupting the service
Spam, deceptive promotions, payment fraud, chargeback abuse, or quota evasion

See the full Acceptable Use Policy for detailed language.

Moderation & Enforcement

Intake

We receive reports through: user reports, automated signals (e.g., malware blocks), rights-holder notices, and internal monitoring. We acknowledge all reports and open a case.

Severity & Timelines

S0 – Imminent harm or illegal content: Within 4 hours
S1 – High-risk violations: Within 24 hours
S2 – Violations without immediate harm: Within 72 hours
S3 – Minor or edge cases: Within 5 business days

Possible Actions

Content removal or hide-pending-review
Feature limits (sharing, invites, uploads)
Account measures (session reset, temporary suspension, termination)
Vendor or legal escalation when required

Repeat Infringer Policy

Strikes expire after 12 months with no further violations
3 strikes in 12 months → termination
2 valid DMCA notices (different works) in 12 months → termination

Copyright (DMCA) Workflow

On valid notice, we promptly disable access and notify the uploader. The uploader may submit a counter-notice within 10 business days. If the complainant doesn't file court action within 10–14 business days, we may restore the content.

For DMCA details and our designated agent, email info@syncmuse.co.

Appeals

You can appeal any enforcement decision within 14 days by:

Replying to our notice, or
Emailing info@syncmuse.co with your case ID and supporting context (licenses, permissions, etc.)

A different reviewer will reassess the case and respond with the outcome.

Transparency

We keep case logs (evidence, actions, outcomes) and may publish periodic anonymized statistics on reports, actions taken, and appeals.