Content & Moderation Policy

Last updated: 2025-10-20

Overview

SyncMuse is a private collaboration space for rights-holders. This page explains what's allowed, how we handle reports, and what happens when policies are breached.

• What this covers: Acceptable Use, Prohibited Activities, Moderation & Enforcement, Appeals, and Copyright/DMCA.
• How to report: in-app “Report” or email info@syncmuse.co.

Acceptable Use

Use SyncMuse to collaborate on audio you own or are licensed to use. Projects are private by default. Public streaming, discovery, and marketplace activity aren't permitted.

Prohibited Activities (summary)

• Uploading or sharing content you don't own or lack rights to (stems, samples, beats, masters).
• Public distribution outside your project; DRM circumvention or ripping.
• Harassment, hate, threats, doxxing, or illegal content.
• Malware, exploit attempts, scraping, or disrupting service.
• Spam, deceptive promotions, payment fraud, chargeback abuse, or quota evasion.

See the full Acceptable Use Policy for detailed language.

Moderation & Enforcement

Intake

User reports, automated signals (e.g., malware blocks), rights-holder notices, and internal monitoring. We acknowledge all reports and open a case.

Severity & timelines

• S0 (imminent harm/illegal): remove/lock immediately to within 4 hours.
• S1 (high-risk): action within 24 hours.
• S2 (violations without immediate harm): action within 72 hours.
• S3 (minor/edge cases): action within 5 business days.

Possible actions

• Content removal or hide-pending-review.
• Feature limits (sharing/invites/uploads).
• Account measures (session reset, temporary suspension, termination for repeat violations).
• Vendor/legal escalation when mandated.

Repeat-infringer policy

• Strikes age off after 12 months with no further violations.
• 3 strikes in 12 months → termination.
• 2 valid DMCA notices (different works) in 12 months → termination.

Copyright (DMCA-style) Workflow

On valid notice, we promptly disable access and notify the uploader. The uploader may submit a counter-notice within 10 business days. If the complainant doesn't file court action within 10-14 business days, we may restore the content. See our DMCA Policy for details and our designated agent.

Appeals

You can appeal any enforcement decision within 14 days by replying to our notice or emailing info@syncmuse.co with your case ID and supporting context (e.g., licenses/permissions). A reviewer who didn't make the original decision will reassess the case and reply with the outcome.

Transparency & Records

We keep case logs (evidence, actions, outcomes) and publish periodic anonymized statistics on reports, actions taken, and appeals.

Contact

• Report abuse, DMCA, or copyright claims: info@syncmuse.co